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I picked up a tweet from Jean-Philippe (JP) Maheu, CEO of Publicis Modem, about a great execution by Nike on a Facebook video.  I have a lot of respect for JP, having followed his career and hearing him speak several times, most recently at the last Kellogg School of Management Marketing Conference.

So, I naturally hit his link to the video to see how good this execution was.  I was instantly Shocked, however, to discover that the only way I could view this video was to FIRST click “LIKE” on the FB Fan Page.  Let me make this perfectly clear.

Nike made me commit to Liking their video BEFORE they let me see it.

Nike requiring users to click LIKE before they could view their video

Nike requiring users to click LIKE before they could view their video

So… I clicked “Like” and then was permitted to watch the video.  To Nike’s credit - it was a beautiful execution.  Once of the best I have ever seen.  A lot of time, thought and money went into creating this stellar “mini movie” and it is well worth the watch.  That being said, I would have certainly appreciated the option of clicking “Like” after I had a chance to view the movie.

What makes this even worse is the way Facebook auto-broadcasts your feelings to the world.  So my forced “Liking” of the Nike video was broadcast to all my friends.  Of course the folks at Nike knew this would happen - that’s why they did it.  They’re not stupid.  Maybe a little shady, but not stupid.

Message broadcast after Nike's trick

This is a classic example of a big company smoking the social  media bong and getting high on the power of the medium.  They then go out and break the rules like a bunch of underage kids taking their dad’s car out for a spin, hoping they don’t get busted by the cops.

Nike, consider yourselves Busted.

UPDATE: MAY 24, 2010

When I originally wrote this blog, I was under the impression that the “Like” was related specifically to the video…much because the video instructs you to click on “Like” in order to watch it.  The Like button actually is a standard Page feature found commonly around Facebook.

How does this change my outlook?  Well, it does change it a bit.  Had I realized this, I could have surfed around the Nike page a bit, determined if I Liked the page and then decided if I liked it enough to click on Like and see their video.  So, instead of Nike cheating, I would say they are actually being foolish.  They are actually deterring people from watching the video that they spent thousands to produce, as Wassan commented below - she would have just skipped the video and not clicked “Like”. It reminds me a little of the blog post I wrote about a company who wanted me to fill out a huge form in order to watch their commercial.

There is another piece, however, that is more shady.  Nike is not very forthcoming about what clicking “Like” does.  According to Paul Adams who commented on this blog, my clicking on Like now gives Nike the ability to push stuff through my News Feed.  Not sure if this is Nike being shady or Facebook privacy / security being poor… or both.

So…. I change my original position.  Nike is not Cheating, but they’re on the line.

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According to Nielsen, the total minutes spent on Facebook increased nearly 700% year-over-year, growing from 1.7 billion minutes in April 2008 to 13.9 billion in April 2009. Strung together, those minutes translate to over 26,000 YEARS!!! SO we can safely say social media is being used and is not going away anytime soon.

Now, with all those minutes people are on the social media channels, there are going to be times when your school, company or organization comes up as a topic for discussion. It will be very important how you handle the situation. If you handle it wrong or don’t even have a policy to handle it, you could get burned and your brand reputation may suffer. United Airlines had this happen to them: United Breaks Guitars

What can you do to avoid this? Well, for one thing, make sure you have some sort of social media policy in place. Here is a great example of how IBM addresses online social policies: IBM Social Computing Guidelines

Quite frankly, it is a pretty catchy tune and next time I book my travels, I may just be humming that tune…

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Will Tweedeck save Twitter from Facebook?

April 9, 2009

I downloaded the new version of TweetDeck today and something immediately caught my eye…

Notice anything?  Like…..that little Facebook checkbox?
You’ve probably noticed that Facebook recently changed it’s main page to look just like a tweet stream.  This was their response to the massive following twitter is receiving.  Many people immediately declared the Death of Twitter! …But [...]

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Ohio State University - Facebook Faux Pas

April 8, 2009

Ohio Sate has been a leader among large Public Universities with their embrace of social media and Web2.0 tools.  However, they stumbled a few days ago when confronted with the NEGATIVE side of Social Media.
What happens when the 2-way digital communication doesn’t go exactly how you planned?

I was able to get Jim Lynch, Director of [...]

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KASCAC Presentation - SM for Recruiting

March 23, 2009

I had the honor of hanging out in Kentucky for a brief time last week and speaking to a group of admissions professionals at the KASCAC conference.   My presentation covered the 3 pillars of implementing social media for recruiting:
Start with Strategy and be sure you begin “at the end” with your goals in mind.   [...]

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سو = SEO for International Recruiting

March 11, 2009

I was recently talking to my friend, Wassan (@aljamiat on twitter).  Wassan helps colleges recruit international students, specifically from Middle Eastern countries.  As we sipped our coffees and discussed various social media techniques and strategies, our conversation turned to SEO and how it relates to international recruiting.
I was amazed at a very simple piece of [...]

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Advancements and Academic Reputation Outcomes on the Web - AMA08

November 18, 2008

This session is put together by Ty Glasgow, CEO and President of BigBad Inc. Twitter was down during this session so I decided to share it through a blog.

To start the session Ty laid out a quick outline of his session in terms of where websites in high education are heading.

Social media
Mobile
User defined Information Architecture
Content [...]

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Facebook Fiasco - how to turn negative into positive

November 7, 2008

“Fiasco” is probably a bit harsh…but the truth is many colleges are afraid of a social media “Fiasco”.  You know how it goes…you do a quick cost / benefit analysis where you can’t quantify the benefits but the potential costs seem readily apparent.  Management’s decision is simple and easy - Stay Away from Social Media!
I [...]

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15 years later…

November 3, 2008

It’s an interesting time in the world of college recruiting. When I was a prospective student, 15 years ago, things weren’t so crazy. Here is my memory of the college application, recruiting and admissions process:

“Grabbing the mail on my way home from high school, I was excited each day when I received another glossy college [...]

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Social Media Experiment: #NACAC08

October 21, 2008

Did you stop by the InnoGage booth at NACAC this year? NO??? That’s funny…me neither.

The InnoGage team decided to get a little nuts at NACAC this year. Instead of putting up a booth and waiting for people to walk by, we decided to be the eyes and ears of hundreds of people both at [...]

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